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1.2 On Saying “Please” class 12

On Saying “Please”

On Saying “Please”

BRAINSTORMING of On saying please

(A1) (i) Form groups and explain the following words with examples. You can take 
help of your teacher.
• Humility • Self-esteem • Gratitude
• Courtesy • Generosity • Sympathy
• Empathy

(ii) Have a Group Discussion on the topic ‘The need of soft skills at work
place’. Use the following points.
(a) Written and verbal communication
(b) Ways of interacting with others
(c) Creative abilities
(d) Emotional intelligence

(A2) (i) Read the text and state whether the following statements are True or False. 
Correct the False statements.
(a) Bitter problems in day-to-day life can be solved by sweet words.
(b) Great wars could have been avoided by a little courtesy.
(c) Observance of etiquette in a normal situation is important but more
important is their observance when the situation is adverse.
(d) Words like 'please' and 'thank you' help us in making our passage through
life uneasy.
(e) The law permits anybody to use violence, if another person is discourteous.

(ii) Select the most appropriate sentences which suggest the theme of the essay.
(a) The essay tells us about courtesy, civility, morality, responsibility and
(b) The essay explores the difficulties that can be incurred by an individual
when dealing with the public.
(c) One can keep one’s peace of mind without having to lower themselves to
the level of the perceived offender.
(d) People with low self-esteem are generally difficult to work with and they
look down upon others to get a feeling of superiority.
(iii) (a) Find the reasons for the lift-man's uncivilized behaviour.
(b) List the people and their behaviour that made the passenger rude and
Housemaid Wife
(iv) Good manners are required in our daily life for making our social contacts
more cooperative and friendly. Illustrate the behaviour of the polite
conductor with different people in various situations.
Situation Behaviour
1. The writer’s sensitive toe was
trampled on
The conductor said sorry with an 
apology and courtesy.
2. In the rainy season dealing with
3. Dealing with old people
4. Dealing with children
5. Dealing with young people
6. Dealing with a blind man

(v) Discuss and write the impact of good temper and kindliness on the society
in the light of the good-mannered conductor.
(vi) 'A modest calling can be made dignified by good temper and kindly feeling'.
Explain the statement with examples.
(vii) The service of the police is necessary for the implementation of law in our
society. Do you think you require this service for good social environment?

(A3) (i) • He committed the crime in broad daylight (not bright daylight or narrow 

• I had a cup of strong tea (not rich tea).
• The fast train is coming (not quick train).
Such words or group of words which habitually occur together and thereby 
convey meaning by association are called collocations. A collocation is a 
combination of words in a language that often go together. 
(a) Find out the words in column 'B' which collocate with the words in column 'A'.
regular meal
mid day concept
key food
fast exercise
try decorated
richly hard
free jam
traffic time
social animal
wild justice
(b) Learning collocations is essential for making your English sound fluent and
natural. Make collocations and use in your own sentences.
(ii) Sometimes while using a word in a sentence, we have to change its word
class. We can make several more words from the root word.
We can make several new words from the root word.
I asked Sumit to my pencil for me. (sharp).

I asked Sumit to sharpen my pencil for me.
Now read the following sentences and use the words given in the brackets. 
Change the word class and rewrite the sentences.
(a) Leena was eating a very apple and obviously enjoying it. (crunch)
(b) This picture looks . (colour)
(c) I’m afraid that your behaviour is just not . (accept)
(d) I like my elder brother. He is very . (help)
Complete the following table. Put a cross if a word class does not exist.
Sr.No. Noun Verb Adjective Adverb
1. absence
2. alarm alarm alarming alarmingly
3. attraction
4. enable
5. admire
6. agree
7. applicable
8. avoidably
9. differ

(iii) Register often refers to the degree of formality of language, but in a more
general sense it means the language used by a group of people who share
similar work or interest, such as doctors or lawyers.
Imagine that your Principal or teacher is coming. When you meet him, you
would never say,
'Hey, dude ! What's up?'
This is a formal situation, so you would say 'Good morning, Sir'.
In every situation, you use an appropriate expression according to the person.
The language you use, when you meet someone depends on their age, position
etc. There are formal and informal registers in spoken and written language.
Write appropriate expressions and words which you have to use while
facing an interview.
(a) May I come in ?

You are writing a letter of complaint. List the proper expressions that you 
would like to write. 
(a) I disagree.
(iv) Distinguish between a legal offence and a moral offence on the basis of
the given text.
Legal offence Moral offence
Burglary Rude behaviour
(v) Find out the meanings of the following phrases. Use them in your own
(a) give and take (b) a black eye
(c) lower than the angels (d) knock someone down
(vi) Find out the words with prefixes and suffixes from the text and write
them down.
Prefix Suffix
uncivil requirement 
(vii) Complete the table with polite expressions that we must use in our day-
to-day life.
Don'ts Dos
I want a cup of tea. I would like to have a cup of tea.
Send me the mail.
Go away or leave me alone.
You are wrong.
That's a bad idea.
Your work isn't good.

(A4) (i) Edit the given paragraph using a/an/the wherever necessary.
Rakesh is a/an ideal son who remains devoted to his father as he grows 
professionally to become a/the famous doctor. As his father grows old, he 
takes care to spend time with his father, bringing him tea in a/the morning 
and taking him out for a/the walk in an/the evening.
(ii) Spot the errors in each of the following sentences and correct the incorrect
(a) Radha brought pens and distributed them between her five children.
(b) Jayshree and Sujata sat besides each other in complete silence.
(c) His best friend Vijay was blind within one eye.
(d) One could dare to encroach on his rights.
(e) She was taken with surprise when she saw the famous Taj Mahal.
(f) It is not possible to exchange the goods once the sale has been completed.
(g) Dr. Sengupta has been trying to master the craft for the last five years.
(h) The top-ranking candidates will be appointed in senior jobs in banks.
(i) She knows very well what is expected from her but she is unable to
(j) They will put on a note in this regard for your consideration.
(iii) Read the following sentence.
Santosh purchased a computer. He read the operating manual and followed the
(a) He linked the monitor, keyboard and printer.
(b) He plugged in the main cable .
(c) He switched on the monitor at the back.
(d) When the light appeared on the screen, he placed the Day Disk in Drive A.
(e) He pushed in the disk until the button clicked out.
(It took about 30 seconds for the computer to load the programme.)
(f) He pressed the Drive button and the disk shot out .
(g) He replaced the Day Disk with the Document Disk.
(h) He pressed function key 7.

Convert these sentences into passive voice by filling in the blanks. The first 
sentence has been done as an example.
Firstly the monitor, keyboard and printer were linked up. Then the ---- 
---- was ---- -----. The monitor ---- at the back. When the light appeared 
on the screen, ---- ---- ---- ----- in Drive A. The disk ---- --- --- until ----- 
--- ---- ---. It took the computer 30 seconds to load the programme. The 
drive button ---- ---- ---- and the disk shot out. The --- ---- --- ---with 
Document Disk. Finally, the function key 
The word processor was then ready to use.
(A5) (i) Write a speech on 'Courtesy is the light of life' with the help of the 
following points.
(a) People have a good impression of you.
(b) You will be acknowledged and appreciated by all.
(c) You will be happier and contented with life.
(ii) ‘Manners maketh man’ – Expand the idea in your own words with proper
(A6) (i) Read A. G. Gardiner's essay 'The Open Window' and compare its theme 
with the essay ‘On Saying ‘‘Please.’’’
(ii) ‘Nothing clears up my spirits like a fine day’ - Keats. Collect the
information of the poet Keats and write it in your notebook.
(A7) (i) Soft skills are required in all walks of life including careers and industries. 
They are increasingly becoming the essential skills of today's work force. 
Soft skills are an integral part of finding, attracting and retaining clients 
also. Highly developed presentation skills, networking abilities, and etiquette 
awareness can help you win new clients and gain more work.

The following are considered the most important soft skills.
💭💭 Interpersonal
relations Leadership
Soft Skills
Flexibility or
(ii) Following are the institutions where you will get the courses related to soft
(a) Indian Institute of Management, Ahmedabad, Gujarat
(b) Indian School of Business Management, Hyderabad
(c) XLRI- Xavier School of Management, Jamshedpur
(d) Indian Institute of Foreign Trade, New Delhi
Jobs available at -
• Customer service centre
• Management schools
• Hotel industry

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